A 24,000-BPH water line that stops at 02:00 on Friday is losing roughly USD 1,800/hour. Every minute of response delay is real money. Our 24/7 hotline puts a qualified engineer on the line first call, and an OEM-trained field team on your site within the next shift.

How the 24/7 response works

  1. Call the 24/7 hotline — answered by an engineer, not a call-centre
  2. Triage — first-line diagnostic over the phone; many faults solved in 30 minutes by an operator following our guidance
  3. Dispatch — if site visit needed, engineer + parts mobilised same shift
  4. Restore — get the line running, document the fault, supply parts
  5. Report — full call-out report within 24 hours including root-cause analysis

Response-time benchmarks

  • Qatar (Doha): typical on-site response 2–4 hours
  • UAE (Dubai, Abu Dhabi): typical on-site response 4–8 hours
  • Saudi Arabia (Riyadh, Jeddah, Dammam): 8–24 hours depending on visa logistics
  • Oman, Kuwait, Bahrain: 12–24 hours
  • India (major cities): 12–48 hours

What we handle on emergency call-out

  • Blower stoppages (Sidel, KHS, Krones, SIPA, SMI, Sacmi)
  • Filler valve failures, capper torque issues, labeller jams
  • Conveyor and end-of-line breakdowns
  • CIP and process-utility failures
  • Water treatment plant outages (RO membrane, UV, dosing)
  • ETP/STP discharge-compliance excursions
  • Compressed-air and Donaldson-filter issues

AMC customers get priority

Bronze/Silver/Gold AMC customers move to the front of the queue — Silver SLAs include 8-hour in-country guarantees, Gold drops that to 4 hours.

Non-AMC emergency call-outs

We accept non-AMC emergency call-outs subject to engineer availability. Day rates and travel costs apply, plus parts at standard pricing.